Ebury Court Residential Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds39
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2018-12-25
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
What strikes families most is how staff approach their work with real warmth. Rather than rushing through care tasks, they're present with residents in a way that feels natural and unhurried. Several families mention feeling confident that their relatives are genuinely cared about, not just cared for.
The eight family priority themes
- Staff warmth70
- Compassion & dignity70
- Cleanliness65
- Activities & engagement80
- Food quality60
- Healthcare75
- Management & leadership85
- Resident happiness72
What inspectors found
Inspected 2018-12-25
Is this home safe?
Is the care effective?
Effective was rated Outstanding at the September 2018 inspection. This is the highest possible rating and covers training, care planning, healthcare coordination, food and nutrition, and whether staff understand the needs of people with dementia. To achieve Outstanding, inspectors must find evidence that is clearly and consistently above the standard expected, backed by specific examples. The published summary does not reproduce those specific examples, but the rating itself is a strong indicator of high-quality practice in care planning and staff knowledge.Is this home caring?
Caring was rated Good at the September 2018 inspection. This domain covers staff warmth, dignity, privacy, respect, and whether people are supported to remain as independent as possible. A Good rating indicates that inspectors observed positive interactions and did not find concerns about the way people were treated. The published summary does not include direct quotes from residents or relatives, nor specific observations of staff interactions.Is the home responsive?
Responsive was rated Outstanding at the September 2018 inspection. This domain covers activities, engagement, individual care, and how the home responds when things go wrong or when someone's needs change. Outstanding here suggests that activities were varied and tailored to individuals, that people's preferences and histories were reflected in daily life, and that complaints were handled well. The published summary does not describe specific activities or name individual approaches used with people with dementia.Is the home well-led?
Well-led was rated Outstanding at the September 2018 inspection. This domain covers management visibility, staff culture, governance, learning from incidents, and accountability. Mrs Beverley Manzar is both the registered manager and the nominated individual, meaning she holds personal legal responsibility for the home's compliance. An Outstanding rating here means inspectors found a stable, open culture where staff could raise concerns, where the home tracked its own performance, and where leadership was visible and trusted by staff and residents alike. The July 2023 monitoring review found no reason to change the rating.
Source: CQC inspection report →
What the evidence base says
The home provides residential care for people over 65, with particular experience in dementia care. Families with relatives living with dementia speak positively about the home's approach. They describe feeling reassured that staff understand the condition and adapt their care accordingly, maintaining dignity even as needs change. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ebury Court Residential Home achieved an Outstanding overall rating, with particular strength in management, activities, and how it responds to individual needs. Scores for warmth, cleanliness, and food are held at a moderate level because the published inspection report does not include specific observed detail in those areas.
Homes in London typically score 68–82.The three-lens summary
What families tell us
What strikes families most is how staff approach their work with real warmth. Rather than rushing through care tasks, they're present with residents in a way that feels natural and unhurried. Several families mention feeling confident that their relatives are genuinely cared about, not just cared for.
What inspectors have recorded
Families particularly value how staff handle the hardest moments with sensitivity and respect. When residents near the end of their lives, staff support both the person and their family through these transitions with real emotional intelligence.
How it sits against good practice
Some families have been trusting Ebury Court with their relatives' care for years, which perhaps says more than any description could.
Worth a visit
Ebury Court Residential Home on Rush Green Road, Romford, was rated Outstanding overall at its inspection in September 2018, the highest rating available. Inspectors judged the home Outstanding in three of five areas: how it responds to individual needs, how effective its care and training are, and how it is led. Safe and Caring were both rated Good. The registered manager, Mrs Beverley Manzar, holds personal accountability as both manager and nominated individual, which inspectors assessed positively as a sign of stable, committed leadership. The main limitation of this report is its age: the inspection took place in September 2018, which is now more than six years ago. A lot can change in a care home over that period, including staffing, management, and the profile of people being cared for. A monitoring review in July 2023 found no reason to reassess the rating, which is reassuring, but it does not replace a full inspection. When you visit, ask Mrs Manzar directly how the home has changed since 2018, request to see the most recent staffing rota (including night shifts), and spend time in a communal area to observe how staff interact with your parent's potential neighbours.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Ebury Court Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Ebury Court Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dementia care feels genuinely personal, not procedural
Dedicated residential home Support in Romford
When you're looking for dementia care in Romford, you want somewhere that treats your loved one as an individual, not just another resident. Ebury Court Residential Home seems to understand this deeply. Families describe a place where staff take time to know each person, creating moments of genuine connection even as dementia progresses.
Who they care for
The home provides residential care for people over 65, with particular experience in dementia care.
Families with relatives living with dementia speak positively about the home's approach. They describe feeling reassured that staff understand the condition and adapt their care accordingly, maintaining dignity even as needs change.
“Some families have been trusting Ebury Court with their relatives' care for years, which perhaps says more than any description could.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ebury Court Residential Home achieved an Outstanding overall rating, with particular strength in management, activities, and how it responds to individual needs. Scores for warmth, cleanliness, and food are held at a moderate level because the published inspection report does not include specific observed detail in those areas.
Homes in London typically score 68–82.The three-lens summary
What families tell us
What strikes families most is how staff approach their work with real warmth. Rather than rushing through care tasks, they're present with residents in a way that feels natural and unhurried. Several families mention feeling confident that their relatives are genuinely cared about, not just cared for.
What inspectors have recorded
Families particularly value how staff handle the hardest moments with sensitivity and respect. When residents near the end of their lives, staff support both the person and their family through these transitions with real emotional intelligence.
How it sits against good practice
Some families have been trusting Ebury Court with their relatives' care for years, which perhaps says more than any description could.
Worth a visit
Ebury Court Residential Home on Rush Green Road, Romford, was rated Outstanding overall at its inspection in September 2018, the highest rating available. Inspectors judged the home Outstanding in three of five areas: how it responds to individual needs, how effective its care and training are, and how it is led. Safe and Caring were both rated Good. The registered manager, Mrs Beverley Manzar, holds personal accountability as both manager and nominated individual, which inspectors assessed positively as a sign of stable, committed leadership. The main limitation of this report is its age: the inspection took place in September 2018, which is now more than six years ago. A lot can change in a care home over that period, including staffing, management, and the profile of people being cared for. A monitoring review in July 2023 found no reason to reassess the rating, which is reassuring, but it does not replace a full inspection. When you visit, ask Mrs Manzar directly how the home has changed since 2018, request to see the most recent staffing rota (including night shifts), and spend time in a communal area to observe how staff interact with your parent's potential neighbours.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Ebury Court Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Ebury Court Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dementia care feels genuinely personal, not procedural
Dedicated residential home Support in Romford
When you're looking for dementia care in Romford, you want somewhere that treats your loved one as an individual, not just another resident. Ebury Court Residential Home seems to understand this deeply. Families describe a place where staff take time to know each person, creating moments of genuine connection even as dementia progresses.
Who they care for
The home provides residential care for people over 65, with particular experience in dementia care.
Families with relatives living with dementia speak positively about the home's approach. They describe feeling reassured that staff understand the condition and adapt their care accordingly, maintaining dignity even as needs change.
Management & ethos
Families particularly value how staff handle the hardest moments with sensitivity and respect. When residents near the end of their lives, staff support both the person and their family through these transitions with real emotional intelligence.
The home & environment
The building itself gets positive mentions from families who appreciate that it's properly maintained and suitable for residential care. While it's not trying to be anything flashy, the environment clearly works well for the people who live there.
“Some families have been trusting Ebury Court with their relatives' care for years, which perhaps says more than any description could.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
